Returns and Refund Policy

Tiger Expo, LLC — Returns, Warranties, & Cancellations

Tiger Expo, LLC is a specialized e-commerce platform providing commercial trade show displays and event accessories. All transactions—including orders placed via website, phone, email, or in-person—are processed as digital e-commerce transactions and are strictly governed by these terms and conditions.

Returns & Refunds Policy

One of the key strategies we employ to ensure Customer Success is by offering our products at highly competitive rates. To maintain our highly competitive industry rates, Tiger Expo, LLC enforces a strict return infrastructure.
For returns resulting in refunds, we adhere to specific timelines and conditions.
Stock (Non-Custom) Hardware Returns: Returns on non-customized, stock hardware items are accepted within specific timelines. All returned items must be shipped back in their original, unmodified packaging along with all included accessories.

Return Window: You have 7 days to return an eligible stock item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. There are a few exceptions, such as custom items, digital kiosks, and other specialty products (please call us to confirm eligibility). Unfortunately, custom graphics and other custom items cannot be returned or exchanged because they are manufactured specifically for your brand!

Restocking Fees and Hardware: All hardware returns (including frames, stands, lights, and eligible items) are subject to a 25% restocking fee. Please note that all custom-printed graphics, tension fabric prints, and branded materials are entirely non-refundable.

Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Tiger Expo, LLC does not reimburse return shipping fees or outbound shipping costs. We strongly advise insuring your return shipment; we are not responsible for items lost or damaged in transit back to our facility.(Please check our section PRINTED OR CUSTOM WORKS ARE NON-REFUNDABLE)

Over 8 Days from Order Date: No returns, refunds, or store credits will be issued.

MISSING PARTS
If any items are missing from your order, we will arrange to send them using the original shipping service utilized for your order. For instance, if your order was shipped via UPS Ground, any missing items will be dispatched via UPS Ground as well. We recognize that certain orders may necessitate expedited shipping for missing parts to arrive promptly. In such cases, we may cover up to 50% of the expedited shipping costs for any missing items, at our discretion, evaluated on a case-by-case basis. Alternatively, we can issue a partial refund equivalent to the retail value of any missing items instead of shipping them to complete the order. This policy also extends to damaged items requiring repair or replacement.

If UPS, FedEx or the designated carrier is found responsible for any errors or issues with your order, we will initiate a claim with the carrier If shipped from our account. During this process, you will be required to retain the item(s) until the carrier completes its investigation.
Please note that any items being returned to us must be shipped at the buyer's expense, which is the responsibility of the customer. We are unable to refund or reimburse any return shipping expenses incurred for items returned for refund and/or repairs. It is advisable for customers to insure these packages for their protection. However, in the event that an item needs to be returned to address a workmanship error or issue originating from our end, we may cover the return shipping costs, at our discretion, evaluated on a case-by-case basis.

• Please check or terms and Conditions page

PRINTED OR CUSTOM WORKS ARE NON-REFUNDABLE
It's important to understand that all printed or custom works are non-refundable. If your order did not include Design Services, meaning we did not create the artwork files used for your order, we cannot be held accountable for any dissatisfaction regarding the colors, resolution, or design of your printed or custom works. However, to ensure Customer Success, we take steps to minimize the likelihood of such occurrences by thoroughly screening and proofing each artwork file before production. For a comprehensive overview of our Artwork Guidelines and terms and conditions, please refer to the following links.

WARRANTY
Products are sold as is. defective, damaged, or missing items upon arrival please refer top missing parts
In cases of defective, damaged, or missing items upon arrival, please refer to the information provided in the "About Returns and missing parts" section of our web page
Under the warranty terms, we are authorized to rectify or replace, at our discretion, any faulty hardware or parts that are returned to us. Upon receipt of the returned item, we will promptly address the issue and dispatch the repaired product within several business days. It is crucial not to disassemble the defective item yourself, as doing so will void the warranty.
Please note that the warranty does not encompass instances of customer negligence, misuse, improper installation, accidents, normal wear and tear, or alterations made by parties other than Tiger Expo. Our warranty solely covers workmanship.
All shipping expenses incurred for warranty repairs are the responsibility of the buyer, with no exceptions, as outlined in the "About Returns..." section above.
For concerns related to print and quality issues, please refer to the information provided in the "About Returns..." section above and in our Artwork Guidelines.

Reporting Damage or Issues

• If your item arrives damaged or has other problems, let us know within 24 hours of delivery.

Questions?

Contact our friendly customer service team by Phone at 305-999-7440 for any questions about returns.