Returns, Warraties and Order Cancelations

RETURNS, WARRANTIES, & ORDER CANCELATIONS

Tiger Expo, LLC. is an online store specializing in trade show displays and accessories, as an e-commerce company, nearly all our orders are made through our website. Even the rare orders placed via phone, email, or in person are handled and considered as online transactions. This approach fosters an efficient and seamless workflow, prioritizing customer satisfaction! And it is governed by our terms and conditions.
If there is something wrong with your order Please inform us of any issues with your order within 5 days of receiving it via email. This timeframe starts from the delivery date indicated on your order’s tracking information. While we recommend inspecting your order upon arrival, we understand that circumstances may prevent immediate inspection. If you discover any issues after these 5 days, please still reach out to us, and we will do our utmost to promptly and fairly address your concerns.

RETURNS AND REFUNDS
One of the key strategies we employ to ensure Customer Success is by offering our products at highly competitive rates. To maintain this competitiveness, we require all returned items to be in their original packaging, along with any included accessories.
For returns resulting in refunds, we adhere to specific timelines and conditions.
If the order is no older than 15 days and all return items are received within 7 days of the delivery date (if applicable), refunds can be issued to the original form of payment. However, if the return is initiated after 25 days from the order placement date, refunds will be issued as store credits, as per our policy. (Please check our section PRINTED OR CUSTOM WORKS ARE NON-REFUNDABLE)
MISSING PARTS
If any items are missing from your order, we will arrange to send them using the original shipping service utilized for your order. For instance, if your order was shipped via UPS Ground, any missing items will be dispatched via UPS Ground as well. We recognize that certain orders may necessitate expedited shipping for missing parts to arrive promptly. In such cases, we may cover up to 50% of the expedited shipping costs for any missing items, at our discretion, evaluated on a case-by-case basis. Alternatively, we can issue a partial refund equivalent to the retail value of any missing items instead of shipping them to complete the order. This policy also extends to damaged items requiring repair or replacement.

If UPS, FedEx or the designated carrier is found responsible for any errors or issues with your order, we will initiate a claim with the carrier. During this process, you will be required to retain the item(s) until the carrier completes its investigation.
Please note that any items being returned to us must be shipped at the buyer’s expense, which is the responsibility of the customer. We are unable to refund or reimburse any return shipping expenses incurred for items returned for refund and/or repairs. It is advisable for customers to insure these packages for their protection. However, in the event that an item needs to be returned to address a workmanship error or issue originating from our end, we may cover the return shipping costs, at our discretion, evaluated on a case-by-case basis.

PRINTED OR CUSTOM WORKS ARE NON-REFUNDABLE
It’s important to understand that all printed or custom works are non-refundable. If your order did not include Design Services, meaning we did not create the artwork files used for your order, we cannot be held accountable for any dissatisfaction regarding the colors, resolution, or design of your printed or custom works. However, to ensure Customer Success, we take steps to minimize the likelihood of such occurrences by thoroughly screening and proofing each artwork file before production. For a comprehensive overview of our Artwork Guidelines and terms and conditions, please refer to the following links.

WARRANTY
Products are sold as is. defective, damaged, or missing items upon arrival please refer top missing parts
In cases of defective, damaged, or missing items upon arrival, please refer to the information provided in the “About Returns and missing parts” section above.
Under the warranty terms, we are authorized to rectify or replace, at our discretion, any faulty hardware or parts that are returned to us. Upon receipt of the returned item, we will promptly address the issue and dispatch the repaired product within several business days. It is crucial not to disassemble the defective item yourself, as doing so will void the warranty.
Please note that the warranty does not encompass instances of customer negligence, misuse, improper installation, accidents, normal wear and tear, or alterations made by parties other than Tiger Expo. Our warranty solely covers workmanship.
All shipping expenses incurred for warranty repairs are the responsibility of the buyer, with no exceptions, as outlined in the “About Returns…” section above.
For concerns related to print and quality issues, please refer to the information provided in the “About Returns…” section above and in our Artwork Guidelines.
CANCELLING YOUR ORDER
Tiger Expo will not accept responsibility for cancelling and refunding custom orders if artwork files have not been submitted. In the event that 30 days elapse without the submission of artwork, Tiger expo will be unable to cancel the order or issue refunds.
If you wish to cancel your order, you must submit a written request via email within 24 hours or 1 calendar days from the time and date of the invoice (the date of order placement). Requests for cancellation beyond this 24-hour window will incur a 10% cancellation fee, which will be deducted from the total cost of goods and services (excluding shipping fees and taxes if applicable).
The cancellation fee is intended to cover our credit card processing expenses, as well as the time and labor invested in preparing the order. This includes tasks such as sourcing materials, hardware, and packaging, processing orders, preparing files for printing, making graphic design adjustments, and proofing, among others.
Please be aware that once graphics have been sent to production, we will be unable to refund the cost of the printed graphics.

IMPORTANT NOTES

Returning Stock Items

• You can return most in-stock items within 10 days of delivery.
• There are a few exceptions, like Custom Items, digital kiosks and other products (call us to confirm!).

Reporting Damage or Issues

• If your item arrives damaged or has other problems, let us know within 24 hours of delivery.

Custom Items

• Unfortunately, custom graphics and other custom items cannot be returned or exchanged. This is because they are made just for you!

Important Notes:

• We charge a 35% restocking fee on all returns.
• Please return items in their original packaging to protect them during shipping.
• You are responsible for the cost of returning the item and any damage that occurs during return shipping. Consider insuring your package for protection.
• We cannot refund items that are used or damaged upon return.

Questions?

Contact our friendly customer service team by Phone at 305-999-7440 for any questions about returns.